REFUNDS & EXCHANGES
Due to the refined and personal nature of our products, we cannot accept returns or exchanges for candles, diffusers, or wax products that have been used or opened. Once a luxury item has been used, we cannot guarantee its pristine quality for resale.
Guaranteed Delivery: We take meticulous care in packaging every order, but if a product is damaged during shipment, we will ensure it is promptly resolved. Please send photographic proof of the damage to our customer service team at customers@getasahc.com within 7 days of receiving your order.
Cancellations: If you wish to cancel an order, please do so before the order is shipped. Once the item leaves our facility, we are unable to retrieve it.
WHEN WILL I RECEIVE MY ORDER?
We believe that sophisticated ambiance shouldn't wait. Orders placed before 12 PM PST Monday–Friday will be shipped the same day. We prioritize an efficient fulfillment process so you can enjoy your new luxury fragrance as soon as possible.
HOW DO I UPDATE MY ORDER?
We strive for rapid fulfillment to get your Signature Collection to you quickly, meaning changes may not be possible once submitted. Please double-check all order details, especially your shipping address, before finalizing your purchase.
If you need to make critical changes after placing your order, please email us immediately at customers@getasahc.com, including your order number. We will make every attempt to accommodate the change before shipping. Verifying your address ensures your sophisticated experience arrives without delay.
TAXES
We collect and remit sales tax for states as required by law. The final calculation will be detailed at checkout.