When will I receive my order? Orders are processed within 2 business days. Standard shipping within the United States typically takes 2–5 business days.
How can I track my order? Once your order has shipped, you will receive a confirmation email with a tracking number. You may monitor your shipment's progress through your SAHC account or the carrier’s tracking portal.
How do I update my order? We strive for rapid fulfillment, so changes may not be possible once submitted. If you need to make critical changes, email us immediately at customers@getasahc.com with your order number. We will make every attempt to accommodate the change before shipping.
Cancellations & Returns
What is your cancellation policy? We strive to honor cancellation requests submitted before an order has shipped; however, once an order enters the fulfillment process, it cannot be canceled. All approved cancellations are subject to a 25% restocking fee. To formally request a cancellation and obtain a required cancellation reference number, you must contact customer service at 877-749-7730. Without a confirmed reference number, the order will proceed as scheduled.
What is your return and exchange policy? Due to the refined and personal nature of our products, we cannot accept returns or exchanges for candles, diffusers, room sprays, or wax melts that have been used or opened. Once a product has been used or opened, we cannot guarantee its quality for resale.
What if my order arrives damaged? We take meticulous care in packaging every order, but if a product is damaged during shipment, we will ensure it is promptly resolved. Please send photographic proof of the damage to customers@getasahc.com within 7 days of receiving your order.
Payments & Shipping
What payment methods are accepted? We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, Shop Pay, and Buy Now, Pay Later options via AfterPay.
Do you offer free shipping? We offer FREE shipping on all US orders over $50. For all other orders, shipping is calculated at checkout based on carrier rates and destination.
Do you ship internationally? We ship worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination and package weight. Customers are responsible for any local customs fees or import duties.
Do you sell gift cards? Yes, digital gift cards are available directly through our store. They are delivered via email, never expire, and can be redeemed at checkout.
Security & Taxes
Is your checkout secure? Our checkout is fully secure and PCI DSS Level 1 compliant. Every transaction is protected with SSL/TLS encryption to ensure your payment details are never exposed.
How is sales tax calculated? We collect and remit sales tax for states as required by law. The final calculation will be detailed at checkout.
